WeMasterTrade

A

ArkadiuszVerified

Poor· 2 weeks ago

My 11280.25 USD profit request was denied due to "manipulation of profit consistency- ""Placing Unusual Loss-Making Trades After Large Gains"". On top of the 20% consistency rule, they also have a "Profit Consistency Manipulation" clause, which they can interpret however suits them. On the day in question, I made a $3.6k profit on a WMT short. I also closed some losing positions that day. However, those positions had been opened one and two days earlier as part of my regular trading — they were not opened after the WMT gain, nor were they in any way related to it. Position sizing was also in line with my usual sizing. There was nothing irregular about any of it. To show how absurd this is: I traded this account for several months and placed over 100 trades in that time. After I contested their reasoning and pointed out that the positions had been opened before, not after, the gain, I received a copy-paste response within two minutes (!) stating that the decision was final and that I could reset my account. They didn't even bother to review the case. The rule itself makes no sense. I could have simply closed the WMT trade at, say, $2k profit and immediately reopened it. It's just an excuse to deny payouts. This is just the tip of the iceberg of my experience with them. When I was close to hitting my profit target for the first time, they migrated all MatchTrader accounts to cTrader without any prior notice. I had positions open going into the weekend that would have taken me over the $10k target on Monday. Instead, I received a cTrader account a few days later and all my open positions had been cancelled. So I had to keep trading only to have my payout rejected on an arbitrary technicality in the end. After the migration to cTrader, the spread problems started. 1%+ spread on Nvidia, several % on some large-cap stocks. At first I assumed these were temporary liquidity issues, but in hindsight it may well have been deliberate. When I reported it on Discord with screenshots, I got the classic copy-paste response: "Spreads are dynamic and depend on current market conditions and liquidity. During periods of higher volatility or lower liquidity, spreads may widen accordingly." That obviously made no sense, since the issue was constant, not occasional. After I reported it a second time, they… banned me from the Discord. I also emailed them about a position that was closed at a stop loss 3% below the spot price — the SL was triggered by a sudden spread blowout — costing me almost $1k. No reply. Customer service is terrible as well (with the exception of Rachel, who is genuinely helpful). Most of the staff don't seem to speak English; they appear to run everything through translators and pre-written replies. What makes this especially disappointing is that, due to a bug on their end, I had previously been given multiple free accounts. I reported it honestly and they were closed. When it was their turn to be honest, I got a reset offer. The consistency they should be worried about isn't in my trading. It's in the way every single dispute ended the same way: a template, a closed ticket, and no money.