TopStep, the renowned trading platform, is experiencing an overwhelming response to its 1 Step. 1 Rule campaign and newly introduced low pricing. As a result, there has been a massive influx of new traders, leading to a substantial increase in communication with their Trader Support Team. Consequently, response times for new inquiries may now take up to 4 days.
To address this challenge head-on, TopStep is taking immediate action:
- Hiring more support staff to expedite ticket resolution.
- Introducing an all-new Status & FAQ page for real-time updates and vital information.
- Offering 24/7 customer support shifts to ensure prompt responses.
- Keeping their Discord channel staffed around the clock with employees and moderators.
- Making significant investments in technology and infrastructure to handle the surge in users.
TopStep urges users not to open new tickets if they have already reached out, as this may result in delayed responses. With customer experience as their top priority, TopStep assures the community that they are dedicated to resolving issues promptly, providing the best possible support to each trader.
