FundedNext has temporarily halted new $100K and $200K account registrations on the cTrader platform, citing technical challenges that require immediate attention. This decision addresses and resolves issues affecting the platform’s performance.
The Situation with cTrader
cTrader, known for its advanced trading tools and user-friendly interface, has recently experienced technical problems specifically impacting accounts with larger balances. FundedNext identified that these issues could potentially disrupt trading activities for its clients, particularly those managing higher-value accounts. To avoid further complications and ensure a stable trading environment, the firm has temporarily suspended the opening of new high-balance accounts on the platform.
Scope of the Suspension
- Accounts Affected: The pause affects only new $100K and $200K account registrations on cTrader. Existing accounts remain operational, and current users are advised to monitor communications from FundedNext for any further updates.
- Reason for the Pause: The suspension is a precautionary measure, allowing FundedNext’s technical team to work on identifying and fixing the underlying problems without compromising the quality of service provided to existing customers.
Alternatives for Traders
While new registrations for high-value accounts on cTrader are on hold, FundedNext offers alternatives:
- MT5 Platform: The MetaTrader 5 (MT5) platform remains fully operational and available for traders. It provides a stable trading environment with comprehensive analytical tools and features.
- Switching to MT5: Traders who wish to reset or move their $100K or $200K accounts to the MT5 platform can do so, with support from FundedNext’s customer service team available to assist in the transition.
FundedNext’s Response and Ongoing Efforts
FundedNext is actively addressing the technical difficulties on cTrader with a dedicated team working to diagnose and solve the issues. Although there is no specific timeline for when the problems will be resolved, the company is committed to regular updates and transparent communication throughout the process.
Keeping Traders Informed
FundedNext will provide regular updates via its official channels to support affected traders and keep everyone informed. Customers are encouraged to contact the support team for any concerns or questions regarding their current situation or accounts.
Moving Forward
While this temporary suspension may present some inconvenience, it is intended to ensure a secure and reliable trading experience in the future. FundedNext prioritizes customer satisfaction and aims to restore full functionality on the cTrader platform as soon as possible.
